All Native Group is seeking a Clinical Workflow Analyst - Level II to support the Defense Health Agency Information Technology Department at Walter Reed National Military Medical Center. This position is onsite at Bethesda, MD. This position is contingent upon contract award
Essential Functions
- Install, manage, and optimize medical computer systems in support of clinical workspace workflow.
- Performs workflow analysis for application development and functional analysis to assure quality controls regarding interaction / dependencies between software application data, security controls, and environment infrastructure.
- Administers day-to-day sustainment, integrity, security, and availability of infrastructure platforms.
- Performs workflow analysis for application development and functional analysis to assure quality controls regarding interaction / dependencies between software application data, security controls, and environment infrastructure.
- Create, manage, analyze, and optimize medical computer systems in support of clinical workspace workflow.
- The role is responsible for performing business analysis, workflow design and project coordination supporting a wide range of functions, including clinical trial start-up and trial operations.
- Meets with customer to analyze workflows for EHR optimization.
- Creates workflows for customers with EHR optimization.
- Manage ticket queue and address customer issues with the service level agreement.
- Test new hardware and software systems and packages prior to deployment.
- Experience with project management, time management, and good coordination skills
- Strong customer service and interpersonal skills.
- Complete orientation and competency verification programs in accordance with department guidelines.
- Complete all required training courses on or before the due date specified.
- When assigned, will serve, and participate in functions and other meetings. Provide relevant and timely information and assists with decision-making and process improvement.
- As required, participate in customer service initiatives and medical readiness activities, designed to enhance health services.
- Maintain a clean, safe, and orderly working environment.
- Obtain, maintain access to DMHRSi program and complete bi-weekly DMHRSi workload documentation.
- Sign in and out with Time Tracker while on-site to record employee’s daily schedule.
- Complete all site required training within stated timelines.
- Demonstrate good time management skills.
- Create and provide daily or weekly work reports as required to management.
Competencies
- Ability to effectively communicate orally and in writing with Executives and as well as systems users both verbally and in writing.
- Ability to work independently with minimal supervision and manage multiple tasks simultaneously.
- Ability to work well in an organization and coordinate across various groups and functional teams.
- Proficient in English, written and spoken.
Supervisory Responsibility
None required for this position.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Must be able to remain in a stationary position 75% of the time.
- Occasionally moves about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Expresses or exchanges ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
- Frequently moves standard office equipment up to 25 pounds.
- Must be able to work indoor conditions 90% of the time.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type/Expected Hours of Work
This is full time position. Monday- Friday
Travel
Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.
Experience
Five (5) years of experience demonstrating the required proficiency.
Education
Bachelor’s degree
Security Clearance
Public Trust
Drug Free Workplace
All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.
Adherence to Information Security Policies and Procedures
All employees are responsible for understanding and adhering to the organization's ISMS policies and procedures. This includes guidelines related to data handling, access control, password hygiene, and incident reporting
AAP/EEO Statement
All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
We value the skills and experience Veterans bring to the workplace and strongly encourage Veterans to apply.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
