Exchange Online SME

The Exchange Online SME provides support to U.S. Citizenship & Immigration Services (USCIS) Office of Information Technology (OIT) in the effort of operating, optimizing and maintaining the existing and new Microsoft 365 services into an Operations and Maintenance (O&M) state and planning future service sustainment strategies and activities for Microsoft M365 applications including but not limited to Bookings, Delve, Exchange Online, Forms, OneDrive, Office Web Apps, Planner, PowerApps, Power BI, SharePoint Online, Shifts, Streams, Teams, Viva Insights, and Whiteboard, Azure Active Directory Premium 2, Azure Information Protection Premium 2, Azure Rights Management, Defender for Office 365, Defender for Could Apps, Defender for Identity and In Tune, as well as additional Microsoft 365 Services, USCIS may choose to adopt.

Essential Functions

• Provide troubleshooting for any issues with the M365 environment and act as the primary service administrators for enabled services, ie Exchange Online, Teams, OneDrive, etc.
• Work projects as assigned
• Support the USCIS EID Engineering and Ops Teams, ICAM, SOC, and eDiscovery teams with, but not limited to: certificate maintenance; product updates; licensing maintenance; mobile integration; compliance management; health monitoring; and SOP development, implementation and maintenance

Capabilities

Education and experience sufficient to perform the above tasks

Supervisory Responsibility

None required for this position

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Expresses or exchanges ideas by means of the spoken word.  Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
• Frequently moves standard office equipment up to 25 pounds.
• Must be able to work indoor conditions 90% of the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.  Evening and weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although some out of the area travel and overnight may be expected

Experience

• Relevant experience designing and implementing Microsoft Office 365 (O365) Services
• hosted within O365
• Relevant experience connecting O365, hosted Exchange Services and Active Directory
• integration
• Direct experience migrating email from Exchange on-premise/hosted to Exchange online
• within O365 through various migration methods (Cutover, Staged, Hybrid)
• Experience with Archiving through PST, Exchange online archiving and other
• Commercial tools or services.
• Practical knowledge of Active Directory Federation Services (ADFS). Azure Active
• Directory (AAD) AAD Connect, Azure AD Sync, or Azure, and Office 365 services to
• include Exchange Online, Teams, Skype for Business Online, OneDrive for Business.
• SharePoint Online, and Power Apps/Automations
• Consulting experience with large scale migrations to Microsoft Office 365/Azure
• Experience with PowerShell, PowerShell Workflow and troubleshooting PowerShell ISE
• Knowledge of IT security risks

Education

HS Diploma or equivalent- bachelor’s degree highly desirable

Additional Eligibility Qualifications

• Applicable Microsoft Certification (MCSA)
• Experience with server virtualization, storage, and networking
• Experience migrating large enterprise user populations (>45,000 named users)
• Implementation of advanced functions of O365 including administration, security,
• governance and compliance (Data Loss Protection, Information Rights Management,
• Mobile Device Management, E-Discovery, In-Place Hold, Retention Tags, and
• Encryption)

Security Clearance

A Secret clearance is required top secret preferred

AAP/EEO Statement

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.