Console Operator 3p-12a

Summary
 

All Native Group is looking to fill the positions of Console Operator. The Console Operator provides information to incoming callers. Call Center operates 365 days from 6am-12am on-site support. This position trains on 8am shift for two week and moves to 3p-12a you train on day shift 8am-5pm for two to three weeks.

Essential Functions

• Process incoming and outgoing calls for our government client in a courteous and pleasant manner.
• Capable of understanding the organization and functions of our government agency.
• Submit updates for directory database, which may include department names and telephone numbers of department bureau.
• Research either manual or automated databases to obtain required information.
• Aid in determining information or office as needed.
• Relay messages to the appropriate departments during emergencies Background Profile.
• Problem-solving experience in handling emergency situations and frustrated callers.

Competencies

• Must be willing and able to learn and retain information.
• Must be able to work independently and in team environments.
• Good oral and written communication skills

Supervisory Responsibility
 

None required for this position.
 

Work Environment
 

 This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
 

The preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements. 

The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.

Position Type/Expected Hours of Work
 

This is a full-time position. Typical days and hours of work are Monday through Friday, 3:00 p.m. to 12:00a.m.  Weekend hours required, as required by business need.

Travel
 

Travel is primarily local during the business day, although about 10% out of the area travel and overnight may be expected.

Experience

• Minimum 2 years’ experience
• Basic to Intermediate skill set in Outlook, Word, and Excel

Education 

• High School diploma or equivalent

Additional Eligibility Qualifications 

• Communicate effectively with technical and management personnel.
• Work well under general supervision and promotes a team environment with a positive attitude.
• Problem-solving experience in handling emergency situations and frustrated callers

Security Clearance
 

Must be a U.S. citizen. Must possess or be able to obtain/maintain a TOP SECRET security clearance.
 
Executive Order 14043 COVID-19 Vaccination Requirement

Pursuant to Executive Order 14043, this position may require full vaccination against COVID-19 regardless of work location pending final decision on Executive Order. 

AAP/EEO Statement
 

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties
 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
 
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