TOC Shift Supervisor (Contingent Upon Award)

All Native Group is seeking a qualified TOC Shift Supervisor to support USCIS Enterprise Infrastructure Division. This position could be located at Stennis Space Center, Mississippi.  This is a proposal position and employment is contingent upon award.

Essential Functions

• Analyze, test, troubleshoot, and evaluate existing network systems, such as local area network (LAN), wide area network (WAN), and Internet systems or a segment of a network system.
• Perform network maintenance to ensure networks operate correctly with minimal interruption.

Competencies

• Ability to provide for proactive monitoring of enterprise health and ensure optimal network availability and performance in support of organizational productivity
• Ability to provide for timely resolution of incidents while monitoring trends and identifying and addressing root cause of common technical problems and documenting solutions to common problems before they become trends
• Knowledge and experience needed to ensure accurate discovery, assessment, and documentation of the operational baseline coupled with accurate and timely performance reporting
• Ability to continuously evolve and improve monitoring techniques by implementing industry best practices, new tools, and innovative methods to include Artificial Intelligence for IT Operations (AIOps)

Supervisory Responsibility

• As a shift leader this position has supervisory duties

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Expresses or exchanges ideas by means of the spoken word.  Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly or quickly.
• Frequently moves standard office equipment up to 25 pounds.
• Must be able to work indoor conditions 90% of the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a part position. Typical days and hours of work are within the parameters of Monday through Friday, 8:00 a.m. to 5:00 p.m.  Evening and weekend hours required, as required by business need.

Travel

• Travel is primarily local during the business day, although some out of the area travel and overnight may be expected.

Experience

• Minimum of 5+ years of IT experience as a lead or Subject Matter Expert (SME).

Education

• Bachelor’s degree is preferred but a combination of education and experience is acceptable

Additional Eligibility Qualifications

• Certification in at least one of the following: CCIE; CCNP; CISSP, RCSP; IBM
• Certified Deployment Professional; or MCITP/MCSE

Security Clearance

• DHS EOD eligibility required

Drug Free Workplace

All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment.  In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.

AAP/EEO Statement  

All Native Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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