Voice Instructor Level II

All Native Group is seeking a Voice Instructor II in Arlington, VA. You will have the opportunity to be part of an elite Training Team providing technical instruction to the government.

Essential Functions
a. Teach courses as assigned. Also be responsible for the classroom, which includes setting up computers, virtual labs, and instruction material. In addition, prepare student evaluations to include performance and learning deficiencies. Conduct student counseling and recommend corrective action to ensure acceptable student performance.
b. Must have excellent organizational, interpersonal, and communication skills, both oral and written, and be able to present state of the art training concepts and methodologies using Department of State delivery technology to students within the Department and other government agencies.
c. Must have experience as an instructor in adult-oriented, technical training environment and comprehensive knowledge of training methods and behavior sciences associated with adult education instruction.
d. Special Projects as required, to include but not limited to, attending special seminars and training, to gather information for exercise and curriculum development and presentations.
e. Must have ability to consult with customers, analyze requirements, and develop, revise, and/or adapt instruction materials to meet the functional needs of Department of State employees.
f. Update curriculums and courseware for courses as required to meet industry and DOS standards.
g. Design and participate in workshops, seminars, and review sessions.
h. Assist in the development and revision of industry standard training. This may involve, among other issues, choosing the most appropriate COTS course material.
i. Design classroom seminars and workshops to meet the needs of specialized users as needed.
j. Provide one-on-one tutoring and review sessions from time-to-time to augment
classroom and online training.

k.May be requested and required to participate in Proposal Support functions due to expertise 

Competencies

Education and experience sufficient to perform the above tasks

Supervisory Responsibility

None required for this position

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to remain in a stationary position 75% of the time.
• Occasionally moves about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Expresses or exchanges ideas by means of the spoken word.  Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Frequently moves standard office equipment up to 25 pounds.
• Must be able to work indoor conditions 90% of the time.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Position Type/Expected Hours of Work

This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m.  Evening and weekend hours required, as required by business need.

Travel

Travel is primarily local during the business day, although some out of the area travel and overnight may be expected. Candidate must be able to travel overseas for a period of up to 2 weeks (potential frequency: 1-2 times per year).

EXPERIENCE
Successful candidate must have a minimum of five (5) years of experience and working knowledge of voice systems engineering, standard installation practices, operations and maintenance procedures. Experience delivering classroom instruction in an adult environment is a must.  

1. Infrastructure - Background and working knowledge of voice and data systems
   engineering, standard installation, operation and maintenance procedures are required.
2. 
   Understanding of telephony and networking terminology, and industry standards. Must have the ability to explain and communicate these items to a novice level.
3. 
   Experience in teaching voice and/or data networking.
4. 
   Programming and maintaining Avaya family of switches including CS1000E Call Server. Vendor Certification is desired.
5. 
   Programming and maintaining voice mail systems such as Call Pilot, or Cisco Unity Connection.
6. 
   Programming and maintaining advanced Avaya, Call Pilot, or Cisco Unity Connection.

1. Identifying and resolving QOS, routing, and real time communications

problems. Minimum Cisco Certified Network Associate (CCNA) level certification required

within 180 days of starting work.

1. Certified Technical Trainer (CTT+) certification; if no certification at entry on duty, must

obtain the CTT+ certification or complete the Department of State Training Tradecraft course

(PD505) within 180 days of starting work.

Education

HS Diploma or equivalent- bachelor’s degree highly desirable

Additional Eligibility Qualifications

None for this position

Drug Free Workplace

All Native Group is a Drug Free Workplace. It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. In addition, all employees are subject to random drug screens throughout the term of their employment with All Native Group.

Clearance required
Candidates must be clearable at the Secret Level. Interim secret clearance required to start working.

AAP/EEO Statement

All Native Group is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

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